Terms and Conditions


Contents of the General Terms and Conditions

1 Scope
2 Contracting Party
3 Supply and Contract End
4 Right of Withdrawal
5 Prices and Delivery Costs
6 Delivery
7 Payment
8 Reservation of Title

General Terms and Conditions

1 Scope

These General Terms and Conditions (§ 13 BGB) are valid for all deliveries of Capella Pharma GmbH - Enzyme Shop to consumers.
Consumer is any natural person who who concludes a legal transaction for a purpose that can be classed neither with commercial nor independent occupation.

2 Contracting Party

The sales contract takes place with Capella Pharma GmbH, Primelweg 2, 82538 Geretsried, Germany (further information see imprint). You reach our customer service during weekdays from 9am to 5pm for questions and complaints under the phone number +49 (8171) 25 96 76 as well as by e-mail under info@capella-pharma.de .

3 Supply and Contract End

3.1 The presentation of the products in the online shop represents no legally binding offer but a request for the order. Errors excepted.

3.2 By selecting the ordering button in the last step of the process of ordering you hand in an obligatory order of the goods listed on the ordering site. The sales contract takes place, if we immediately accept your order by an order confirmation by e-mail upon the receipt of your order.

4 RIGHT OF WITHDRAWAL

Consumers have a fortnightly right of withdrawal.

Withdrawal Instructions

Right of withdrawal:
You have the right to withdraw your contract declaration within 14 days without detail of reasons in text form (e.g. letter, fax, e-mail) or by returning of the object, if the object was left to you before period expiry. The period starts upon receipt of this instruction in text form, not, however, before receipt of the product with the receiver (on the recurring delivery of uniform goods not before receipt of the first partial delivery) and neither before fulfilment of our information duties in accordance with article 246 § 2 in connection with § 1 para. 1 and 2, Introductory Law to the German Civil Code as well as our duties in accordance with § 312, e para. 1 clause 1 BGB in connection with article 246 § 3, Introductory Law to the German Civil Code. For the preservation of the withdrawal period the punctual despatch of the withdrawal or the object suffices. The withdrawal has to be sent to: Capella Pharma GmbH, Internet shop, Primelweg 2, 82538 Geretsried, Germany.

Withdrawal Consequences:
in the case of an effective withdrawal, the achievements and objects and uses (e.g. interest) received on both sides are to be returned. If you are not able to return the received achievements and objects as a whole or in part or only in deteriorated condition, you have to provide us a value substitute. This does not apply to the cession of objects if the deterioration of the object can be exclusively explained by the examination of the object as it would have been possible in a retail shop.To avoid the duty to value substitute for a deterioration arisen by intended use of the object by not taking the object in use like your property and refraining from everything which could reduced its value.
If the object is package dispatch capable, it has to be returned on our risk. You have to bear the costs of the return, if the good delivered corresponds to that ordered and if the price of the object to be returned does not exceed an amount of 40 euros or if you have not produced the service in return or a partial payment agreed on by contract at a higher price of the object at the time of the withdrawal yet. The return otherwise is cost-free for you. Not package dispatch capable objects will be collected from you. Obligations to the refund of payments must be met within 30 days. The period starts for you with the despatch of your withdrawal explanation or the object, and for us with the reception .

End of the withdrawal instructions.

5 Prices and Delivery Costs

5.1 The prices mentioned on the product sites include the legal value added tax and other price components.

5.2 You find information about delivery costs in the delivery conditions.

6 Delivery

6.1 The delivery is carried out within Germany with Hermes Courier, DHL or comparable service providers. For shipments to foreign EU countries, DHL or a comparable service provider is used. Presently, we do not deliver to Non-EU countries.

6.2 As a rule, the time for processing up to the dispatch is 1-2 working days. The delivery time is dependent on the service provider and can last within Germany 1-3 working days. Delivery abroad may take longer.

7 Payment

7.1 Payment is carried out alternatively by pre-register, cash on delivery, PayPal, bank transfer, ec or credit card.

7.2 A right to the setting off is only then entitled to you, if your counter-claims have been finally legally established or are undisputed or were recognized by us in writing.

7.3 You only can exercise a retention, as far as the claims result from the same contract.

8 Reservation of Title

Until the complete payment the product remains our property.

9 Contract Text

The contract text is saved on our internal systems. You can see the General Terms and Conditions on this site at any time. As far as you have made a credit account, you can see your customer data under 'customer login' any time. The ordering data is sent to you by e-mail. After completion of the order, for safety reasons, the contract text is not accessible over the Internet any more.

Please note: This is an English version for your information only. Legally binding is only the original German text.